Live Chat Integration with Box
Userlike offers an integration to smoothen your daily support activities flow. With the Box addon you can store your chat interactions safely and for an unlimited period of time.
Box is an online platform that allows you to store any kind of files online. Some of the world’s largest companies use box to save and share their documents, which can be accessed from any device and location at any time. Box is one of the safest storage platforms which justifies its increasing popularity worldwide.
The integration between Userlike and Box allows you to send, store and neatly organise your live chat interactions, from chat transcripts or offline messages, into Box. The process to transfer the files couldn’t be easier and it is at a distance of a click.
After setting up the integration, which shouldn’t take more than 2 or 3 minutes, sending files into Box can be done in two different ways. If you wish to send a current chat, from the chat panel into Box, you only need to click on the button “Addons” and then “Box”. Optionally, you can also type $box (this command can also be used from an external IM Client).
To send your offline messages or past chat transcripts is equally easy. All it takes is for you to go to the “Messages” Dashboard, then select the chat transcript or offline message you wish to send, click on “Create Ticket” and select “Create Box File”.