Live chat support software for web and mobile messaging

Your Customers' Favorite Support Channels

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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More customers

Customers Over 20,000 companies worldwide offer live chat support with Userlike

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

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Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

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Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

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Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

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Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Benefits and features Userlike was built around the following benefits…

Customer happiness

Userlike is built to create happy customers. For example through the operator skills feature, which allows you to automatically connect your customer to an agent who is an expert in the area of their likely question.

Userlike’s live chat software operator skills feature shown with three chat operators with different skill sets. Satisfaction features

Customer loyalty

Your support reps are the soul of your live chat support. Create a personal chat experience for lasting customer relationships. Userlike’s Sticky Chat reconnects the same service rep with your customer, every time she returns to the conversation with a follow up question.

Chat conversation showing Userlike’s Sticky Chat feature. Loyalty features

Sales through support

Live chat agents are those virtual assistants your customers always wanted. Features like our Smart Customer Profiles allow you to offer pre-sales support with full context.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Customer feedback

Your customers are your greatest source of learning. Which is why Userlike has some built-in tools for insight collection, like the pre-and post-service surveys and support ratings.

Userlike’s chat rating feature with stars and emoji.
Feedback with a click
Feedback features

Service efficiency

Userlike’s efficiency features make sure your live chat support is at its best performance. Not only will you serve multiple customers synchronously, but you’ll answer quick like a shot - thanks to features like customized chat macros.

Userlike’s chat macro feature, with an operator using a canned message that asks the customer to hold on for a second.
Efficiency features

Seamless connections

We are aware that live chat support is just one element of a successful customer journey. That’s why we integrate seamlessly with all your favourite business tools.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot
All integrations

Data safety first

Chatting is fun. Nonetheless, live chat support touches some serious security matters. Our servers are protected by German data security standards. Our software is GDPR compliant.

Globe with Userlike’s server location in Germany.
Our server setup