Help your customers when it matters, where it matters.
Use canned messages to answer frequent questions with the push of a button.
You’ve dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.
Add colleagues and use features like group select and operator skills to offer service in a team.
Let your visitors enter their contact details before starting a chat and filter for high value chats.
Proactively invite visitors to a chat based on the time they spend on your site.
Get insights into your chat performance by letting your visitors rate the service they just received.
Connect your live chat plugin to the business tools you’re already using – like Slack, Help Scout, Pipedrive, and Asana.
Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
You decide what happens when you’re not online. You can present customers with custom messages, ask them to leave their contact details, let a chatbot welcome visitors or hide the chat option entirely.
When you’re not online, your visitors can still leave their questions via an offline contact form.
With our analytics you can adopt a number-driven approach to your online service.
Use the push function to guide your chat partner to a specific URL.
Take a screenshot of the page your chat partner is on.
Extended user info at your fingertips when you’re chatting with a web visitor, such as location, browser, OS – you’ll even see what the visitor is typing in real-time!
Set your service times and how your live chat plugin should behave accordingly.