The embeddable chat box for your website

Engage Your Web Visitors

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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Intelligent features Turning chats into sales with Userlike…

Website-wide chat integration

Thanks to our all-inclusive integration, a subtle chat button follows your visitors from page to page. If your customer has a question, it only takes a click to talk it out.

Subtle support throughout
your customer’s journey
Example of a chat button integration, showing the face of an operator in the Eyecatcher.

Easy customer registration

Get acquainted with your web visitors by asking for their name and email address. Set up a simple registration form to add a personalized touch to the conversation and turn any question into a lead.

Userlike’s chat register feature, with a customer being asked to share some information on herself.

Detailed customer profiles

Once you have your customer’s email address, Userlike gives you an instant overview of the customer’s relevant data based on their public social media accounts. Lead qualification has never been this easy.

Example of a customer profile in the Userlike Chat Panel.
Auto look-up of
social media profiles

CRM tool integration

Collecting leads is just half of the story. By docking on your favorite CRM tool, chat transcripts stay in context. Your sales team can then follow up for a happy outcome.

Lead collection and website conversion Features for when smiling faces aren’t enough of a bottom line.

Proactive chat box

In Userlike’s proactive mode, your chat box appears when help is needed. Proactive chat prevents customers from dropping out of the ordering process or lingering on a page without taking action.

Proactive live chat inviting a web visitor to chat after a defined time-out.
Define proactive timer

On-page guidance

Over 70 percent of customers say that valuing their time is a crucial element of good online support. Via Userlike, you can quickly link web visitors to their desired destination. No need for complex descriptions that consume both your customer’s and your agent’s time.

Co-browsing example, with a live chat visitor guided to the page he was looking for, triggering a Goal Reached in Userlike’s chat system.
Gentle push to
the right URL

Goal reached: Black Friday Boots

Track the success of your chat service by setting up goals, which are triggered when chatting customers reach specified URLs.

Adjustable chat slots

Your embeddable chat box allows each service agent to handle up to 10 chats at a time. To guarantee helpful responses within a decent time frame, start with 3 chat slots per agent and work your way up.

Userlike’s chat slot feature, with one operator having three simultaneous chats.
Simultaneous chats

Custom chat macros

Canned messages for frequent questions speed up your response time. Send a macros script with just one click or use it as a template for personalized messages.

Userlike’s chat macro feature, with an operator using a canned message that asks the customer to hold on for a second.

Quick service ratings

A one-click rating option motivates customers to leave their honest opinion. Evaluating low-rated chats helps you understand product and service fallacies.

Userlike’s chat rating feature, applied to Nivea’s kids department.

Your chat, priced fairly

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 2 Messaging apps
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp Campaigns
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access
  • Custom fields
  • AI Automation Hub
    • AI Chatbot
    • GPT-4 integration
    • Smart FAQ
    • ... and more
  • Analytics
  • Full API access
  • White label
  • Advanced routing
  • Professional onboarding
  • Organizations
  • Dedicated account manager
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 4 Messaging apps
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp Campaigns
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access
  • Custom fields
  • AI Automation Hub
    • AI Chatbot
    • GPT-4 integration
    • Smart FAQ
    • ... and more
  • Analytics
  • Full API access
  • White label
  • Advanced routing
  • Professional onboarding
  • Organizations
  • Dedicated account manager
290 / month*

Flex

Enterprise solution. Flexible on all dimensions.

10+ Widgets 10+ Seats 4+ Messaging apps
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp Campaigns
  • Messaging apps
  • Live Translation
  • Video calls
  • Screen sharing
  • Basic API access
  • Custom fields
  • AI Automation Hub
    • AI Chatbot
    • GPT-4 integration
    • Smart FAQ
    • ... and more
  • Analytics
  • Full API access
  • White label
  • Advanced routing
  • Professional onboarding
  • Organizations
  • Dedicated account manager
* Prices exclude VAT.

Feature list Get the full overview

A powerful chat box tool with well-crafted features. To get a complete picture of Userlike’s live chat software, simply leave your email address. You’ll receive the feature overview in your inbox promptly.

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