Our position on data privacy
Live chat software that guarantees data privacy and GDPR compliance
Security and privacy of data has been an important topic for us since starting Userlike. To be able to operate in Germany, we had to adhere to the strict regulations placed on businesses. This has made the switch to the GDPR world a lot easier for us than most of our non-European competitors.
We’ve started and developed Userlike in Germany – probably the strictest regulatory environment in the world when it comes to data privacy. We take pride in our secured data setup and extensive set of privacy features.
Timoor Taufig | co-founder
GDPR compliance
When you choose Userlike, you choose a customer support solution that is GDPR-compliant. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers, your employees, and your company as a whole.
Userlike’s data infrastructure Our server setup is at the core of our data security.
Born and hosted in Germany
All chat data is securely stored on servers within Germany. Always has been, always will be. No access for third parties – including nosy intelligence agencies.
Global server network for fast data delivery
To still guarantee a fast and responsive software experience for your customers and employees around the world, we rely on Amazon’s Web Services (AWS) for technical data delivery. This setup is fully GDPR compliant.
Features for data privacy and security Privacy for you, your employees, and your customers.
Data privacy link
You want to be open and transparent to your customers about your privacy setup. For this, you can add a dedicated link to your chat window that leads to your terms and conditions.
Add a link toyour privacy policy
Data privacy notice
To be even more upfront about it, you can activate a data privacy notice. Your customers will have to consent to this if they want to start a chat.
Automatic data deletion
With Userlike, you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.
Expiry date forpersonal data
Role-based data access
Assign roles to your operators, which allow you to control the level of access to your customer data.
Privacy mode
By activating the privacy mode, Userlike won’t collect any customer information that she didn’t explicitly provide – such as location, operating system, and public social media profiles.
Flip the switch to activate
Operator anonymization
We always advise Userlikers to be open about their identity to their customers, but certain work councils require anonymity for their employees. For this situation, we offer the options of operator Aliases and operator Analytics anonymization.
Data access
An important part of the GDPR concerns the ability to show your customers which of their data you own. Our search, filter, download, and data delete features make it easy to quickly comply to such requests.
Request Userlike’s data privacy agreement (DPA)
Email our data privacy officer to receive our data privacy agreement (DPA). We are glad to help with any follow-up questions.
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