All about support, sales, and customer communication.
The Userlike Blog

8 min read
Messaging Support

Do People Actually Care About Data Privacy in Messaging Apps?

Concerns about data privacy and security are at an all-time high. How far do these extend to messaging apps? And do people have the correct picture?

New

5 min read
Development Updates
Introducing the Threema Channel – Customer Support on the World’s Most Secure Messenger
15 min read
Chatbots Messaging Support
Quick Guide to WhatsApp Bots [2021]
27 min read
Ecommerce
The Website Relaunch Survival Guide
20 min read
Digital Customer Service
Conversational Banking – Benefits, Case Studies and How to Get Started
14 min read
Live Chat
Live Chat Implementation in 3 Simple Steps

Categories

Live Chat

28 min read
The Beginner’s Guide to Live Chat Support
10 min read
5 Smart Routing Modes For an Efficient Live Chat Distribution
12 min read
17 Customer Support Chat Tips Distilled From 7.7 Million Chats

Development Updates

10 min read
Introducing Unified Messaging – Now in Beta
8 min read
Userlike Live Chat Software – Data Privacy Features and GDPR Compliance
3 min read
Chat with Your Customers via Facebook Messenger Connect

Digital Customer Service

10 min read
How to Develop Your Own Customer Service Ethics
6 min read
Service Is About Conversations, Not Tickets
7 min read
The 6 Customer Service KPIs You Should Be Tracking

Userlike Culture

10 min read
How Slack is Silently Killing Your Productivity
9 min read
5 Pragmatic Tips for Creating Company Core Values
14 min read
The 7 Simple Steps for Creating Your Personal Growth Plan

Messaging Support

18 min read
WhatsApp Business API – All You Need to Know
7 min read
How to Use WhatsApp for Recruiting
21 min read
Your WhatsApp Business Account – From App to Z

Chatbots

15 min read
The Ultimate Guide to Chatbots in Business
11 min read
The 9 Best Chatbots of 2020
8 min read
5 Steps to a Catchy Bot Name

History












January 15, 2021
Messaging Support
Do People Actually Care About Data Privacy in Messaging Apps?
January 08, 2021
Development Updates
Introducing the Threema Channel – Customer Support on the World’s Most Secure Messenger
January 07, 2021
Chatbots Messaging Support
Quick Guide to WhatsApp Bots [2021]
January 04, 2021
Ecommerce
The Website Relaunch Survival Guide
December 23, 2020
Digital Customer Service
Conversational Banking – Benefits, Case Studies and How to Get Started
December 17, 2020
Live Chat
Live Chat Implementation in 3 Simple Steps
December 15, 2020
Live Chat
Why and How to Guide Customers to Your Messaging Channels
December 09, 2020
Live Chat
17 Live Chat Best Practices in Conversation and Setup
December 04, 2020
Development Updates
What’s New: Improved Product Navigation, Onboarding and More
November 30, 2020
Messaging Support
The 10 Most Important WhatsApp Statistics (2021)
November 25, 2020
Development Updates
What's New: Permissions, Preferences, Proactivity, and More
November 19, 2020
Digital Customer Service
The 9 Ingredients of a Successful Customer Success Program
November 13, 2020
Digital Customer Service
How to Build Customer Knowledge Across Your Company
November 12, 2020
Digital Customer Service
How to Get Started With Customer Interviews
November 06, 2020
Videos
How to Add Live Chat to BigCommerce For Free – Userlike & BigCommerce
November 05, 2020
Development Updates
The 11 Major Developments Over the Past Quarter
October 30, 2020
Videos
How to Add a Live Chat Module to PrestaShop For Free
October 29, 2020
Videos
How to Add Live Chat to Wix – Userlike & Wix
October 22, 2020
Sales
Why Proactive Sales Pays off and How to Adopt It
October 20, 2020
Development Updates
Heads-Up: We Will Be Changing Our Prices
October 09, 2020
Digital Customer Service
7 Principles to Follow in eCommerce Customer Service
October 07, 2020
Development Updates
What's New: Apply for the Chatbot Beta!
October 02, 2020
Digital Customer Service
10 Realistic Tips for Customer Excellence
October 01, 2020
Digital Customer Service
9 Customer Responsiveness Tips With Instant Results
September 25, 2020
Digital Customer Service
7 Tips & Tools for Personal Connections with Customers
September 24, 2020
Digital Customer Service
B2B Customer Service: Unique Challenges and Best Practices
September 18, 2020
Development Updates
What’s New: Audio Calls, Messenger API, Analytics, and More
September 15, 2020
Development Updates
Introducing Audio Calls: Escalate From Chat to Call
September 10, 2020
Sales
The Essential Guide to Digital Sales
September 07, 2020
Digital Customer Service
The 6 Customer Service Elements That Define the Experience
August 30, 2020
Digital Customer Service
Quick Guide to Customer Education and Boosting Product Value
August 28, 2020
Live Chat
How to Add Live Chat to Shopify – Userlike & Shopify
August 28, 2020
Digital Customer Service
How to Develop a Customer Service Voice and Tone Guide
August 21, 2020
Digital Customer Service
7 Tips & Tools for Real-Time Customer Service
August 18, 2020
Userlike Culture
Userlike Now Supports Plant-for-the-Planet
August 14, 2020
Digital Customer Service
The 12 Customer Motivations That Drive Consumption
August 13, 2020
Development Updates
Unified Messaging or: Why We Rebuilt Our Entire Product
August 11, 2020
Development Updates
What’s New: Leaving the Beta Phase, Analytics Raw API, Messenger API, and More
August 07, 2020
Userlike Culture
A Privacy Shield Update from the Userlike Team
August 06, 2020
Digital Customer Service
The 9 Causes of Customer Dissatisfaction to Avoid
July 31, 2020
Digital Customer Service
Making Sense of Customer Requirements and Needs
July 24, 2020
Sales
Negative Reverse Selling – Tips, Power Phrases and Examples
July 22, 2020
Digital Customer Service
Customer Analysis – 7 Steps to Customer Understanding
July 17, 2020
Messaging Support
WhatsApp Business Pricing: What Costs You Can Expect
July 14, 2020
Development Updates
What’s New: Inactivity Prevention, Out-of-Office Mode and More
July 09, 2020
Messaging Support Sales
9 Ways to Use WhatsApp for Sales
June 26, 2020
Chatbots Live Chat
What Do Your Customers Actually Think About Chatbots?
June 25, 2020
Messaging Support
How to Use WhatsApp for Recruiting
June 25, 2020
Digital Customer Service
6 Effective Ways to Boost Product Knowledge and Sales Power
June 22, 2020
Live Chat
The Beginner’s Guide to Live Chat Support
June 19, 2020
Communication
The 9 Customer Channels – Strengths and Weaknesses
June 16, 2020
Development Updates
What's New: Performance Improvements, Messenger Wallpapers, and More
June 12, 2020
Sales
The Magic – and Challenge – of Consultative Sales
June 11, 2020
Digital Customer Service
How To Get Started with SMS Customer Service – Tips, Tools & Examples
June 02, 2020
Digital Customer Service
The 14 Commandments of Texting Etiquette
May 31, 2020
Messaging Support
WhatsApp Business API – All You Need to Know
May 27, 2020
Messaging Support
Your WhatsApp Business Account – From App to Z
May 22, 2020
Chatbots
The Ultimate Guide to Chatbots in Business
May 18, 2020
Development Updates
What’s New: Conversation Filters, Unassigning and More
May 12, 2020
Chatbots
5 Examples of Fantastic Chatbot UI
May 06, 2020
Digital Customer Service
10 Tips for a Resilient Customer Service Attitude
April 30, 2020
Digital Customer Service
The 6 Building Blocks of a Customer-Friendly Business
April 24, 2020
Digital Customer Service
6 Challenges of Remote Customer Service + Solution Ideas
April 21, 2020
Development Updates
What’s New: Design and UX Improvements in Unified Messaging
April 17, 2020
Digital Customer Service
6 Tips for Transparency in Business
April 02, 2020
Chatbots
The 9 Best Chatbots of 2020
March 31, 2020
Digital Customer Service
24 GIFs for any Customer Service Scenario
March 27, 2020
Chatbots
10 Must-Try Chatbot Providers for Every Budget
March 25, 2020
Chatbots Development Updates
Introducing the CoronAssist Bot – Communication Relief for our Healthcare Institutions
March 24, 2020
Userlike Culture
A Coronavirus Update From the Userlike Team
March 23, 2020
Development Updates
What’s New: Analytics, WhatsApp Template, Media Preview [and COVID-19 Update]
March 18, 2020
Live Chat
7 Best Practices for Cookies and Live Chat [GDPR-compliant]
March 13, 2020
Digital Customer Service
7 Principles for Managing Customer Expectations
March 06, 2020
Digital Customer Service
When Personalized Customer Service Gets Creepy
March 05, 2020
Digital Customer Service
How to Make Customer Obsession a Company Habit
February 24, 2020
Development Updates
What’s New: WhatsApp Channel, Professional Services, Messenger Preview and More
February 14, 2020
Communication
11 Customer Communication Tools for Building Stronger Relationships
February 06, 2020
Chatbots
How Chatbots Work (and Why They Sometimes Don't)
February 04, 2020
Digital Customer Service
The Complete Customer Service Quality Assurance Checklist
January 24, 2020
Chatbots
5 Common Chatbot Fails and How to Prevent Them
January 17, 2020
Digital Customer Service Messaging Support
How to Communicate with Customers Using SMS – Tips & Tools
January 09, 2020
Chatbots
AI-Powered Customer Service — Hopes, Doubts and Applications
January 03, 2020
Chatbots
8 Sales Chatbot Features That Hook Customers
December 22, 2019
Ecommerce
The 13 Best Startup Deals For Business Tools
December 20, 2019
Chatbots Digital Customer Service
5 Realistic Customer Service Trends for 2020
December 16, 2019
Development Updates
What's New: System Emails, Action Bar, Type Input and More
December 09, 2019
Highlight Live Chat
The 10 Live Chat Benefits You Need to Know
December 02, 2019
Chatbots
10 Important Chatbot Benefits for Businesses and Customers
November 29, 2019
Digital Customer Service Messaging Support
The 9 Best Messaging Apps for Customer Service
November 27, 2019
Videos
How to Add Live Chat to Jimdo – Userlike & Jimdo
November 20, 2019
Chatbots Digital Customer Service
8 Ways to Know if You Need a Chatbot For Your Business
November 18, 2019
Development Updates Messaging Support
Introducing the Website Messenger – Bringing Modern Messaging to Your Website
November 12, 2019
Chatbots
How to Find the Right Chatbot Persona For Your Brand
November 04, 2019
Development Updates Messaging Support
Introducing the WhatsApp Channel – Support Your Customers on the #1 Messaging App
November 01, 2019
Digital Customer Service
The 6 Ingredients for a Customer Service Oriented Company
October 25, 2019
Digital Customer Service
6 Tips for Personal Customer Service in the Digital Age
October 24, 2019
Live Chat Messaging Support
Introducing the Telegram Channel – Support Your Customers Wherever They Go
October 11, 2019
Development Updates Messaging Support
Introducing SMS Connect – Customer Support Via Text Messaging
October 10, 2019
Digital Customer Service
The 8 Roots of a Great Customer Service Culture
September 30, 2019
Digital Customer Service
9 Great Customer Service Books That Aren't About Customer Service
September 25, 2019
Digital Customer Service
How to Track Customer Sentiment and Become a Master of Emotion
September 24, 2019
Chatbots
6 Steps for Creating a Smooth Chatbot Conversation Flow
September 23, 2019
Development Updates
What’s New: Custom Channel, Message States, Channel Integration Videos and More
September 12, 2019
Live Chat
Live Chat in Fashion: 11 Tips to Increase Brand Loyalty
September 06, 2019
Live Chat
The 37 Advantages and Disadvantages of Live Chat
September 04, 2019
Digital Customer Service
4 Ways Structure Can Improve Your Communication
August 30, 2019
Videos
How to Add Live Chat to Your Typo3 Site
August 29, 2019
Digital Customer Service
The 7 Most Harmful Customer Service Myths Debunked
August 27, 2019
Communication
6 Communication Exercises for Better Meetings and Discussions
August 24, 2019
Development Updates
What's New: WhatsApp, SMS, Media, Voice, and More
August 22, 2019
Digital Customer Service
How to Wield the 4 Customer Benefits for Pure Persuasion
August 20, 2019
Digital Customer Service
5 Methods for Preventing and Treating Customer Service Burnout
August 15, 2019
Live Chat
10 Surefire Tips on How to Get More Chats
August 08, 2019
Digital Customer Service
5 Tips for Fighting the Knowledge Curse in Customer Service
August 03, 2019
Digital Customer Service
The 6 Customer Service Areas You Need to Master
July 29, 2019
Development Updates
Introducing Unified Messaging – Now in Beta
July 26, 2019
Chatbots Digital Customer Service
11 Step Process for a Great Chatbot Design
July 22, 2019
Live Chat
Live Chat in the Manufacturing Industry: 7 Boosters for Better Business
July 18, 2019
Digital Customer Service Highlight
It's Time to Own Your Customer Relationships
July 11, 2019
Live Chat
Live Chat in the Energy Industry: 6 Accelerators for Success
July 05, 2019
Digital Customer Service
How to Bend the Rules for Customers Without Hurting Your Business
June 28, 2019
Digital Customer Service Highlight
When Is it Okay to Reject Customers?
June 21, 2019
Live Chat
11 Unique Benefits of Live Chat in Education
June 14, 2019
Live Chat
5 Ways Live Chat Helps Financial Institutions
June 07, 2019
Digital Customer Service
How to Develop Your Own Customer Service Ethics
May 31, 2019
Digital Customer Service
Service Is About Conversations, Not Tickets
May 31, 2019
Videos
How to Create Automatic Support Tickets with Live Chat: EmailTicket Integration
May 24, 2019
Videos
How to Set up Smart Chat Behavior With Chat Modes
May 22, 2019
Live Chat
How to Use Live Chat to Build Trust in the Insurance Industry
May 17, 2019
Videos
How to Set up Notifications for Your Live Chat
May 10, 2019
Digital Customer Service
11 Tech Support Tools That Strengthen Any Business
May 08, 2019
Videos
How to Add a Live Chat to Your Magento Site
April 30, 2019
Communication
6 Communication Concepts That Boost Understanding
April 26, 2019
Videos
How to Set Up Your Chat Routing
April 25, 2019
Communication
10 Ways to Control Customer Perception of Your Business
April 17, 2019
Digital Customer Service Highlight
How to Respond to a Bad Review – Principles and Examples
April 15, 2019
Live Chat
How to Set Up Your Operator Profile in Live Chat
April 11, 2019
Digital Customer Service
6 Truisms for Instant Customer Service Motivation
April 05, 2019
Videos
Live Chat With Your Customers from Slack – Userlike & Slack
April 04, 2019
Live Chat
Chat Support 101: How to Avoid the 7 Most Common Mistakes
April 02, 2019
Ecommerce
9 Design Features That Will Improve Your Customer Experience
March 27, 2019
Videos
How to Set Up Chat Macros and Boost Your Service Efficiency
March 22, 2019
Digital Customer Service
These Are Your Customers’ Service Preferences and Frustrations
March 20, 2019
Videos
How to Add Live Chat to Your Squarespace Website
March 13, 2019
Digital Customer Service Highlight
7 Fun Communication Games That Increase Understanding
March 08, 2019
Videos
How to Customize Your Chat Widget
March 07, 2019
Userlike Culture
6 New Office Design Ideas That Will Make You Long for Monday
March 01, 2019
Digital Customer Service
11 Actionable Steps to Improve Customer Satisfaction
February 28, 2019
Digital Customer Service
5 Quick Tips for Building a Customer Health Score
February 25, 2019
Chatbots Digital Customer Service
Meet Your Chatbot Maker: Interview with Aldo van Weezel from Easybots
February 22, 2019
Digital Customer Service
Discover Your Ideal Method of Communicating with Customers
February 21, 2019
Videos
How to Add a Live Chat to Your Website
February 15, 2019
Chatbots Live Chat
3 Clever Ways to Create a Chatbot for Your Website
February 13, 2019
Ecommerce
The 15 Best Books on Productivity You'll Want Your Team to Read
February 12, 2019
Sales
The 11 Best Sales Articles For Financial and Personal Growth
February 07, 2019
Videos
How to Add a Live Chat Plugin to WordPress for Free
February 06, 2019
Ecommerce
10 Crucial Elements for Website Credibility
January 29, 2019
Live Chat
17 Customer Support Chat Tips Distilled From 7.7 Million Chats
January 25, 2019
Live Chat
5 Core Benefits of Live Chat for Electronics Shops
January 24, 2019
Live Chat
How to Turn Proactive Live Chat From ‘Annoying’ to ‘Helpful’
January 22, 2019
Digital Customer Service
4 Customer Satisfaction Metrics That Will Expose Reality
January 09, 2019
Digital Customer Service
The 11 Universal Types of Customers You Need to Know
December 19, 2018
Digital Customer Service
How to Send Your Customers Memorable Christmas Cards
December 05, 2018
Userlike Culture
Our 2018 Company Retreat to Kamperland
December 03, 2018
Ecommerce
The 12 Books Every eCommerce Professional Should Read
November 29, 2018
Digital Customer Service
How to Deal With Rude Customers Like a Roman Emperor
November 23, 2018
Live Chat
3 Ways Live Chat Impacts Consumer Behavior
November 21, 2018
Live Chat
How to Use Live Chat to Boost Real Estate Sales
November 20, 2018
Chatbots Digital Customer Service
5 Steps to a Catchy Bot Name
November 16, 2018
Digital Customer Service
The 10 Core Responsibilities of Customer Service
November 06, 2018
Chatbots
How to Use Chatbots in Support – Best Practices & Examples
November 01, 2018
Highlight Live Chat Messaging Support
6 Reasons Why Messaging and Chat Are the Best Support Channels
October 23, 2018
Userlike Culture
How Slack is Silently Killing Your Productivity
October 08, 2018
Userlike Culture
Sleep and Productivity – a Perfect Match
September 20, 2018
Digital Customer Service
Write To the Customer, Not About the Customer
August 21, 2018
Userlike Culture
9 Recruitment Methods for Building an All-Star Team
August 21, 2018
Live Chat
How to Set up Your Live Chat – 5 Easy Steps For a Quick Start
August 09, 2018
Digital Customer Service
The 6-Step Process for a Powerful Customer Service Job Description
July 26, 2018
Digital Customer Service
15 Creative Customer Service Team Names
July 17, 2018
Live Chat
The 6 KPIs for Improving Your Live Chat Efficiency
July 06, 2018
Live Chat Messaging Support
Chat with Your Customers via Facebook Messenger Connect
June 26, 2018
Live Chat
Live Chat for Online Car Sales and Automotive – Features & Benefits
June 25, 2018
Digital Customer Service
The 6 Core Sales Skills That Underlie Success
June 08, 2018
Communication
7 Discussion Techniques to Get Closer to Truth and Understanding
May 24, 2018
Userlike Culture
20 Recruiting Quotes by Industry Titans to Guide Your Hiring
May 15, 2018
Digital Customer Service
The 8 Core Principles of Good Customer Service
May 03, 2018
Live Chat
7 Notifications Modes to Never Miss a Chat Again
April 30, 2018
Digital Customer Service
The 10 Roles of Customer Success
April 20, 2018
Digital Customer Service
4 Truisms on the Importance of Hiring Well
April 18, 2018
Live Chat
5 Smart Routing Modes For an Efficient Live Chat Distribution
April 11, 2018
Digital Customer Service
7 Powerful Sales Role-Plays to Train Your Team
April 06, 2018
Development Updates Live Chat
Userlike Live Chat Software – Data Privacy Features and GDPR Compliance
April 06, 2018
Chatbots
11 Chatbots Every Entrepreneur Should Check Out
April 06, 2018
Development Updates
Userlike's Privacy Policy Template to Add to Your Website
March 27, 2018
Userlike Culture
9 Tips for Making Remote Work
March 22, 2018
Digital Customer Service
9 Horrible Car Sales Techniques and How to Replace Them
March 15, 2018
Digital Customer Service
Using Slack for Customer Support – 8 Tips, Tools & Ideas
March 08, 2018
Live Chat
Introducing Operator Skills – Guide Your Customers to the Right Support Rep
March 05, 2018
Development Updates
What's New: Import & Export Macros, Improved Skills Routing & Matomo
February 21, 2018
Live Chat
9 Tips & Tools for Multilingual Chat Support
February 08, 2018
Digital Customer Service
Sales Skills Training: 6 High-Gain Abilities and How to Hone Them
January 29, 2018
Digital Customer Service
25 Sales Quotes to Paint on Your Office Walls
January 26, 2018
Userlike Culture
The 6 Streamlined Stages of the Communication Process
January 16, 2018
Digital Customer Service
6 Realistic Ways to Put the Customer First
January 11, 2018
Digital Customer Service
8 Sales Catch Phrases to Seal the Deal
January 05, 2018
Digital Customer Service
How to Overcome Sales Manipulation and Sell Without Deceit
January 02, 2018
Digital Customer Service
5 Realistic Customer Service Trends for 2018
December 19, 2017
Digital Customer Service
Writing an Original Farewell Message for Employees and Colleagues
December 18, 2017
Development Updates
Whats New: Skill-based Routing
December 04, 2017
Userlike Culture
The 7 Simple Steps for Creating Your Personal Growth Plan
November 28, 2017
Development Updates Userlike Culture
Userlike Now Available in Spanish, French, Portuguese, and Italian
November 24, 2017
Chatbots
How Chatbots and AI Will Transform Customer Experiences
November 13, 2017
Development Updates
What's New: More Dashboard Languages, Group Forwarding, and Chatbot Integration
November 02, 2017
Digital Customer Service
Sales Execution: How to Close the Best Deal Every Time
October 30, 2017
Digital Customer Service
3 Ways to Pump Up Your Prospecting Efforts with Live Chat
October 20, 2017
Digital Customer Service
How to Master the Art of Formal Communication
October 02, 2017
Userlike Culture
6 Tips to Create a Company Learning Culture Like Google – Without Resources
September 26, 2017
Development Updates
What's New: Daily Service Times, Custom Transcript Email Logo, and Widget Tracking API
September 18, 2017
Userlike Culture
11 Silently Toxic Team Behaviors
August 29, 2017
Communication
Voicemail Etiquette – What to Say When No One’s Listening
August 28, 2017
Development Updates
Userlike in Cloudflare Apps
August 25, 2017
Digital Customer Service
16 Chat Etiquette Tips for Private, Business and Support Use Cases
August 18, 2017
Development Updates
Whats New: Better Transcript Emails, Google Tag Manager, and More
August 16, 2017
Userlike Culture
Surviving Complex Database Schema Migrations
August 11, 2017
Digital Customer Service
The Best Canned Responses for Business and Support
August 10, 2017
Userlike Culture
Goodbye Aachener… Hello New Office!
August 08, 2017
Sales
The Most Important Sales KPIs for Each Stage of the Funnel
July 30, 2017
Development Updates
What's New: A Fresh, Clean Look, New Integrations, and More
July 24, 2017
Ecommerce
The Shift Toward a Personalized Shopping Experience
July 13, 2017
Digital Customer Service Highlight
8 Causes of Miscommunication and Misunderstanding
July 10, 2017
Digital Customer Service
Creating Customer Service Values That Create Value
June 30, 2017
Development Updates
What's New: Improved Analytics and Chat, a Better Chat Butler, External Tracking
June 30, 2017
Userlike Culture
Our 2017 Retreat to Malmedy
June 29, 2017
Digital Customer Service
The 6 Customer Service KPIs You Should Be Tracking
June 26, 2017
Digital Customer Service
7 Sales Training Games That Actually Boost Your Skills
June 02, 2017
Digital Customer Service
5 Tips for a Smooth Customer Service Workflow
May 30, 2017
Userlike Culture
5 Company Wide Benefits of Company Wide Blogging
May 26, 2017
Digital Customer Service
The 11 Consumer Needs You Should Be Focusing On
May 19, 2017
Digital Customer Service
6 Customer Service Exercises for Daily Growth
May 17, 2017
Digital Customer Service
7 Powerful Customer Service Phone Tips
May 15, 2017
Development Updates
Heads Up: Upcoming Pricing Change
May 11, 2017
Digital Customer Service
5 Irresistible Customer Incentives
May 08, 2017
Digital Customer Service
16 Great Customer Service Videos – Laugh, Learn, Lead.
May 02, 2017
Ecommerce
Startup Sales Playbook – 6 Universal Tips
April 30, 2017
Development Updates
What's New: A Fresh, Stylish Look – With Chat Butler at Your Service
April 17, 2017
Userlike Culture
Meet Chat Butler – Your Robotic Support Sidekick
April 12, 2017
Digital Customer Service
What's the Importance of Customer Loyalty?
April 04, 2017
Communication
9 Effective Communication Techniques Everyone Should Know About
March 30, 2017
Digital Customer Service
Customer Service Psychology 101 – 6 Powerful Principles
March 28, 2017
Digital Customer Service
Service Level Agreement - Best Practices & Crucial Elements
March 21, 2017
Digital Customer Service
7 Internal Customer Service Tips to Turn Things Around
March 17, 2017
Digital Customer Service
The 5 Types of Service Variability and How to Handle Them
March 06, 2017
Development Updates
What's New: Operator Roles and Organizations
March 06, 2017
Digital Customer Service
Solving the 7 Hardest Customer Service Scenarios
February 23, 2017
Digital Customer Service
The 8 Customer Service Skills And Traits You Should Look For
February 14, 2017
Sales
12 Direct Sales Techniques to Sell Pretty Much Anything
February 07, 2017
Digital Customer Service
Forget Customer Empathy — Focus on Customer Compassion
January 31, 2017
Digital Customer Service
The CSAT Score — Strengths, Flaws, and Best Practices
January 25, 2017
Digital Customer Service
11 Powerful Tips for Building Customer Rapport
January 20, 2017
Development Updates
What's New: Transcript Customization, Chat Storage Management and More
January 20, 2017
Digital Customer Service
Forget Multi Channel vs. Omni Channel. The Future is Opti Channel.
January 12, 2017
Digital Customer Service
4 Auto Reply Messages for Business & Support
January 09, 2017
Digital Customer Service
4 Steps to the Right Customer Effort Score (CES) Question
December 20, 2016
Digital Customer Service
The 3 Steps to Master Social Customer Service
December 15, 2016
Communication
How to Use Emoticons and Emojis in Business Communication
December 13, 2016
Userlike Culture
5 Pragmatic Tips for Creating Company Core Values
December 09, 2016
Digital Customer Service
21 Customer Service Standards That Will Take You Higher
December 06, 2016
Userlike Culture
5 Simple Principles From 5 Years Thinking About Productivity
November 19, 2016
Ecommerce
2016’s Top Cyber Monday Deals for Business Tools
November 17, 2016
Digital Customer Service
10 Reasons Your Company May Fail at Customer Service
November 08, 2016
Digital Customer Service
8 Realistic Customer Service Trends for 2017
October 31, 2016
Digital Customer Service
7 Tips to Avoid the Uncanny Valley of Customer Service
October 25, 2016
Userlike Culture
Our Crowdfunding Experience
October 20, 2016
Development Updates Messaging Support
Messenger Channels for All
October 20, 2016
Digital Customer Service
How to Create a Strong Customer Service Philosophy
October 13, 2016
Digital Customer Service
The 9 Levers for Improving Customer Satisfaction
October 05, 2016
Digital Customer Service
Internal Customer Service — Definition & Best Practices
September 29, 2016
Digital Customer Service
7 Crucial Customer Service Metrics
September 27, 2016
Digital Customer Service
How to Identify Customer Needs and Expectations
September 21, 2016
Digital Customer Service
Understanding Cultural Diversity in Customer Service
September 16, 2016
Digital Customer Service
7 Customer Service Tips From SaaS Professionals
September 08, 2016
Ecommerce
6 Funny Customer Service Stories to Restore Your Faith in Humanity
September 01, 2016
Ecommerce
SAXOPRINT's Content Marketing Formula to Becoming a Printing Powerhouse
August 31, 2016
Ecommerce
5 Must Have Customer Retention Metrics
August 30, 2016
Digital Customer Service
6 Proven Methods for Measuring Customer Satisfaction
August 25, 2016
Digital Customer Service
How to Understand and Conquer Customer Inertia
August 11, 2016
Digital Customer Service
20 Customer Service Techniques to Step Up Your Game
August 05, 2016
Digital Customer Service
6 Tried and Tested Ways to Show Customer Appreciation
July 29, 2016
Digital Customer Service
5 Painful Examples of Bad Customer Service
July 19, 2016
Digital Customer Service
How Apple, Tesla, and Disney Provide Excellent Customer Service
July 18, 2016
Development Updates Messaging Support
Introducing Messenger Channels: Channels to Your Customers' Hearts
July 07, 2016
Digital Customer Service
How to Turn Customer Support Into Customer Insights
July 05, 2016
Digital Customer Service Messaging Support
7 Convincing Reasons to Use SMS as a Support Channel
July 02, 2016
Digital Customer Service
7 Customer Service Resources to Read, Listen, Watch and Grow
June 29, 2016
Digital Customer Service
Your Customers Are Wired for Instant Support
June 22, 2016
Digital Customer Service
21 Questions for the Perfect Customer Service Interview
June 14, 2016
Digital Customer Service
6 Effective Methods for Measuring Customer Loyalty
June 07, 2016
Userlike Culture
The Startup Deal
June 07, 2016
Digital Customer Service
6 Fun and Powerful Training Games for Customer Service Teams
May 30, 2016
Digital Customer Service
The Best (and Worst) Practices in User Onboarding
May 20, 2016
Digital Customer Service
The 6 Crucial Customer Service Tools (And the Platforms to Compare Them)
May 12, 2016
Digital Customer Service
Creating a Chat Bot for Customer Support
May 11, 2016
Digital Customer Service
6 Customer Retention Tips that Beat Last-Minute Churn Prevention
May 05, 2016
Digital Customer Service
How to Deal with Angry Customers — 4 Psychology Backed Tips
April 29, 2016
Ecommerce
A Formula for Creating 10X Content
April 26, 2016
Digital Customer Service
9 Practical Methods for Measuring Service Quality
April 21, 2016
Ecommerce
7 Ways to Build Customer Trust in eCommerce
April 15, 2016
Digital Customer Service
The Truth About Improving Customer Experience (CX)
April 11, 2016
Digital Customer Service
7 Psychological Biases to (Ab)use in Your Website Content
March 31, 2016
Digital Customer Service
How Conversational Commerce Will Change Customer Service Forever
March 24, 2016
Ecommerce
The Story of Avocadostore: An End to Hippie Fashion
March 18, 2016
Ecommerce
Our Proven Process for Writing a Press Release [Tips + Format]
March 15, 2016
Digital Customer Service
7 Realistic Customer Service Trends for 2016
March 04, 2016
Ecommerce
Why Data Privacy is the New Differentiator for SaaS
March 02, 2016
Digital Customer Service
How to Send a Professional Email – 12 Practical Tips
February 29, 2016
Development Updates
Meet the New Userlike Widget – Redesigned, Reengineered, Remarkable.
February 25, 2016
Ecommerce
Aponeo’s eCommerce Story: How Success Cured the Non-Believers
February 23, 2016
Ecommerce
How to Create a Brand Identity Through Your Writing
February 16, 2016
Ecommerce
How to Focus on Work Like a Jedi: 15-Point Checklist
February 09, 2016
Ecommerce
Tessamino's 125 Year Journey from Shoemaker to Ecommerce Success
January 28, 2016
Digital Customer Service
3 Ways to Deliver Great Phone Support
January 15, 2016
Ecommerce
How Mister Spex Turned Competitors into Partners — and Conquered the Market
January 05, 2016
Ecommerce
6 Tips to Motivate Your Employees After the Holidays
December 22, 2015
Digital Customer Service
In 2016, It’s All About Customer Experience [Infographic]
December 15, 2015
Ecommerce
The Story of eatclever: How a Bootstrapped Startup Uses Transparency to Take on The Big Fish
December 08, 2015
Ecommerce
How a 120 Year Old Family Business Reinvented Itself in Ecommerce
December 04, 2015
Userlike Culture
Live Chat Case Study: Statista’s International Support Setup
December 01, 2015
Ecommerce
The Story of Outfittery: How Two Women Disrupted the Men’s Clothing Industry
November 26, 2015
Ecommerce
Ecommerce Magic: How Sonntagmorgen Turned a Joke into a Serious Business
November 23, 2015
Ecommerce
2015's Best Black Friday and Cyber Monday Deals for Business Tools
November 18, 2015
Userlike Culture
Live Chat Case Study: Titus, Europe's Nr.1 Skateboard Shop
November 16, 2015
Ecommerce
The Ecommerce Story of Valentins: Calculated Romance
November 09, 2015
Ecommerce
Tailor Store’s Stylish Journey to Market Leadership
November 09, 2015
Ecommerce
Ecommerce Stories: Your Weekly Dose of Business Inspiration
November 09, 2015
Ecommerce
Tausendkind: How Two Mothers Built a Million Dollar Online Shop
October 29, 2015
Development Updates
Chat Logic: What Operator Receives the Next Chat?
October 23, 2015
Ecommerce
2 Writing Tips to Make Your Blog Stand Out
October 14, 2015
Ecommerce
What Safe Harbor Means for American SaaS Providers in Europe
October 12, 2015
Development Updates
Safe Harbor revoked: Don’t worry, our servers are in Germany.
October 09, 2015
Development Updates
Bye Bye MySQL & MongoDB. Guten Tag PostgreSQL
October 05, 2015
Userlike Culture
Userlike's 2015 Company Retreat to Vlissingen
October 01, 2015
Userlike Culture
4 Reasons to Forget the Phone and Stick to Chat
September 24, 2015
Userlike Culture
We Switched from Zendesk to Help Scout, Here's Why
September 17, 2015
Ecommerce
5 Small Business Tactics for Beating Industry Goliaths
September 11, 2015
Development Updates
Integrate Your Live Chat with Segment
September 03, 2015
Ecommerce
4 Points that Make for a Kickass Contact Page
August 21, 2015
Digital Customer Service
10 Questions to Ask Any Customer Service Applicant
August 13, 2015
Ecommerce
8 E-Commerce Podcasts Worth Bookmarking
July 27, 2015
Ecommerce
2015’s Homepage Design Trends Explained & Visualized
July 22, 2015
Userlike Culture
Our 8 Favorite Tools We'd Recommend to Any Startup
July 03, 2015
Userlike Culture
How to Multitask Efficiently with Live Chat
June 26, 2015
Userlike Culture
The Impressive Story of the Atefa Girls' School
June 25, 2015
Digital Customer Service
Why and How You Should Turn Your "Customer Service" into "Customer Success"
June 19, 2015
Digital Customer Service
4 Common Mistakes in Online Customer Service
June 12, 2015
Ecommerce
3 Growth Hacks that Worked like Magic for Us
June 05, 2015
Development Updates
The UserVoice Live Chat Integration
June 01, 2015
Digital Customer Service
4 Ways to Uncover Your Web Visitors’ Needs
May 28, 2015
Digital Customer Service
9 Ways to Identify a Bad Customer
May 18, 2015
Digital Customer Service
4 TEDX Videos to Boost Your Communication Skills
May 13, 2015
Ecommerce
20 Free Sources for Ecommerce Market Research
May 12, 2015
Userlike Culture
Servershop24’s Perfect Service Mix: Combining Help Scout & Userlike
May 11, 2015
Digital Customer Service
5 Steps to Reach the Perfect Customer Service Mindset
May 06, 2015
Ecommerce
4 Things to Avoid When Launching an Ecommerce Website
May 06, 2015
Userlike Culture
Userlike Partners Up with LemonStand
May 04, 2015
Digital Customer Service
27 Horrifying Customer Service Stats
April 30, 2015
Digital Customer Service
How Customer Service Can Improve Your Google Rankings
April 27, 2015
Ecommerce
Research Shows Service Software as Crucial Strategic Investment
April 23, 2015
Digital Customer Service
9 Inspiring Quotes on Customer Service
April 21, 2015
Digital Customer Service
6 Tips for Cooling Down after Dealing with a Stressful Customer
April 17, 2015
Ecommerce
3 Psychological Triggers to Make Your Webvisitors Fall in Love With You
April 16, 2015
Digital Customer Service
How to Answer: "Why Are You Better than Your Competition?"
April 12, 2015
Live Chat
6 Live Chat Research Studies and Their Conclusions
April 01, 2015
Userlike Culture
4 Tips for Chatting with an Internet Troll
March 30, 2015
Ecommerce
17 Formulas Every Webshop Owner Should Know
March 26, 2015
Ecommerce
3 Growth Hacks You Should Apply To Your Startup Today
March 20, 2015
Digital Customer Service
4 Tips to Motivate your Customer Service Team
March 13, 2015
Digital Customer Service
How to Find the Right Support Channels for your Business
March 12, 2015
Userlike Culture
De Laadkabel Shop Case Study: "80% of those who chat, end up buying."
March 06, 2015
Ecommerce
7 Step Guide to a Secure Website
March 05, 2015
Digital Customer Service
5 Proven Tips to Raise Customer Engagement
February 25, 2015
Ecommerce
How to Make your Website PCI DSS Compliant
February 19, 2015
Ecommerce
Software Advice Research: What Website Visitors Use Live Chat?
February 18, 2015
Digital Customer Service
Quick Guide to Making Customer Service Fun
February 10, 2015
Ecommerce
The 10 Marketing Blogs You Should Be Following
February 03, 2015
Digital Customer Service
10 Customer Service Blogs You Should Bookmark
February 02, 2015
Development Updates
Live Chat Integration with Base CRM
January 29, 2015
Digital Customer Service
10 Common Phrases You Should Never Say to Your Customers
January 28, 2015
Ecommerce
10 Blogs Every eCommerce Professional Should Be Following
January 22, 2015
Userlike Culture
How to Start the Chat Panel Automatically on Startup
January 19, 2015
Development Updates
Live Chat Integration with HubSpot
January 16, 2015
Ecommerce
Live Chat to Fight Shopping Cart Abandonment
January 15, 2015
Ecommerce
6 Hacks to Forge Strong Customer Relationships
January 13, 2015
Userlike Culture
The Userlike Way - How we do Customer Service
January 12, 2015
Digital Customer Service
Customer Service Survival Guide for the Mobile Age
January 08, 2015
Userlike Culture
Quick Guide to A/B Test your Live Chat Setup
January 07, 2015
Development Updates
Meet the First New Features of 2015
January 05, 2015
Ecommerce
11 Easy Tools for Measuring Website Credibility
December 22, 2014
Development Updates
App of the Year Awards: Vote for Userlike!
December 17, 2014
Userlike Culture
Tips for Quick Chat Support: Texter App vs Chat Macros
December 15, 2014
Ecommerce
How to Boost your Holiday Sales with Live Chat
December 12, 2014
Development Updates
Improve your Chat Panel, Join the Websockets Beta!
December 12, 2014
Digital Customer Service
The Pro's and Con's of Outsourcing your Customer Support
December 10, 2014
Development Updates
Live Chat Integration with Box
December 09, 2014
Development Updates
Google Drive Live Chat Integration
December 04, 2014
Userlike Culture
Alternative to ClickDesk: Userlike Live Chat for Business
November 26, 2014
Userlike Culture
Live Chat in Perfume and Cosmetics Shops: Common Questions and Best Practices
November 21, 2014
Userlike Culture
Free Website Chat Software
November 21, 2014
Userlike Culture
The Best Alternative to LiveChatInc
November 20, 2014
Userlike Culture
Live Chat in Online Pharmacies: Benefits and Common Issues
November 18, 2014
Ecommerce
9 Easy Tools for Professional Image Design
November 14, 2014
Userlike Culture
The Benefits of Live Chat for the Software Industry
November 12, 2014
Ecommerce
Top 6 Characteristics of Landing Pages that Convert
November 11, 2014
Userlike Culture
New Partner Blueknow
November 10, 2014
Development Updates
PipelineDeals Integration Improvement
November 06, 2014
Digital Customer Service
Good, Bad & Ugly Ways to Deal with Social Media Complaints
October 31, 2014
Userlike Culture
The Comm100 Live Chat Alternative by Userlike
October 30, 2014
Digital Customer Service
The 5 Crucial Characteristics for People in Customer Service
October 27, 2014
Userlike Culture
The Benefits of Live Chat for the Hotel Industry
October 24, 2014
Digital Customer Service
7 Ways to Deliver Proactive Customer Support
October 24, 2014
Development Updates
The Salesforce Live Chat Integration: Send Chats and Messages to your CRM
October 22, 2014
Development Updates
The SugarCRM Integration: Send Live Chat Data to your CRM
October 21, 2014
Userlike Culture
The Best Live Chat Alternative to Kayako
October 20, 2014
Ecommerce
Doing it Right: Special Offers to Promote your Online Shop
October 17, 2014
Ecommerce
7 Steps to Customer Loyalty in eCommerce
October 09, 2014
Ecommerce
Quick Checklist for your eCommerce Checkout
October 07, 2014
Ecommerce
3 Supertrends that will Shape the Future of eCommerce
October 02, 2014
Userlike Culture
Live Chat: Yes or No? An Answer from Google Analytics
October 01, 2014
Userlike Culture
Add Live Chat to your Shopware Store with the Userlike Plugin
September 26, 2014
Development Updates
The Talkdesk Integration: Call Centre Software Meets Live Chat
September 25, 2014
Development Updates
The Help Scout Integration: Connect Live Chat to your Helpdesk
September 25, 2014
Ecommerce
UK's 10 Leading eCommerce News Portals
September 23, 2014
Userlike Culture
The iAdvize Alternative by Userlike
September 18, 2014
Development Updates
The Highrise Integration: Send Live Chat Contacts to your CRM
September 17, 2014
Development Updates
The Zendesk Integration: Connect Live Chat with your Helpdesk
September 11, 2014
Development Updates
The Slack Integration: Team Collaboration Meets Customer Support
September 09, 2014
Ecommerce
10 Startup Tools to Kickstart your Business
September 04, 2014
Digital Customer Service
Quick Guide to Service Software
August 30, 2014
Development Updates
New Dashboard
August 28, 2014
Ecommerce
The Comprehensive Guide to Successful Customer Rewarding
August 19, 2014
Userlike Culture
The Optimal Live Chat Setup: Raising Website Conversion
August 11, 2014
Digital Customer Service
Take it Back?! A Quick Guide to Online Return Policies
August 07, 2014
Ecommerce
11 Apps That Would Turn Your Grandma Into a Pro Web Surfer
July 31, 2014
Ecommerce
Are You Breaking the Rules? Data Privacy in eCommerce
July 25, 2014
Ecommerce
10 Chrome Extensions to Send eMails like a Pro
July 21, 2014
Development Updates
Record Low Bounce Rates With Live Chat And Unbounce
July 18, 2014
Userlike Culture
Triple your Service Efficiency with Chat Macros
July 14, 2014
Userlike Culture
CRM and Live Chat: Integration Best Practices
July 14, 2014
Development Updates
Integrate Pipedrive CRM With Live Chat
July 11, 2014
Ecommerce
11 Powerful Tools to Spy on Your Competitors
July 03, 2014
Ecommerce
6 Reading Tools for Busy eCommerce Professionals
June 30, 2014
Live Chat
11 Tips for Chatting with Your Customers
June 25, 2014
Development Updates
Easily Manage Your Chat Prospects With The CapsuleCRM Integration
June 23, 2014
Userlike Culture
Simplify Your Live Chat Setup With Google Tag Manager
June 21, 2014
Development Updates
SEOshop, Away Status and New Chat Buttons
June 20, 2014
Development Updates
Email Marketing and Live Chat: The CleverReach Integration
June 20, 2014
Digital Customer Service
10 Tools to Master OmniChannel Support
June 10, 2014
Ecommerce
Top 12 Tool Tips to Find and Create Images for Your Blog
June 10, 2014
Development Updates
Campaign Monitor integrates with Userlike
June 05, 2014
Ecommerce
How to Create Customer Loyalty and Make Them Coming Back for More
June 03, 2014
Development Updates
Take Control of your Sales Funnel with the PipelineDeals Integration
June 02, 2014
Ecommerce
Rough Guide to America's Top eCommerce Markets
May 30, 2014
Digital Customer Service
Customer Anger Management, Do's and Don'ts
May 27, 2014
Userlike Culture
Userlike's Global Expansion
May 26, 2014
Ecommerce
Asia's Most Promising eCommerce Markets
May 22, 2014
Digital Customer Service
5 Service Stories that have to be Shared
May 20, 2014
Development Updates
Dashboard Improvements
May 19, 2014
Ecommerce
Europe's 6 Most Promising eCommerce Markets
May 04, 2014
Development Updates
New Widget Features Arrived
April 30, 2014
Development Updates
The Asana Integration: Organize Your Live Chat Messages
April 29, 2014
Ecommerce
The 10 eCommerce Influencers you should be Following
April 25, 2014
Development Updates
Organize Your Live Chat With The Trello Integration
April 23, 2014
Development Updates
Integrate Your Live Chat With Your Dropbox
April 22, 2014
Development Updates
New Buttons, Group Select, and Passive Connect Features
April 22, 2014
Ecommerce
What the FAQ? Do's and Don'ts of FAQ's
April 18, 2014
Userlike Culture
Userlike in Lisboa
April 17, 2014
Development Updates
The Live Chat Integration with GitHub is here!
April 14, 2014
Development Updates
Our Response To Heartbleed
April 07, 2014
Ecommerce
11 Best Practices for Boosting Customer Referrals
April 04, 2014
Development Updates
The MailChimp Integration is here!
April 01, 2014
Development Updates
Update to Chat Widget 2.0
March 27, 2014
Digital Customer Service
Exploiting the Power of Feedback for your Company
March 14, 2014
Digital Customer Service
The 11 Gurus of Customer Service
March 05, 2014
Digital Customer Service
6 Innovative Service Tools That Will Change The Ecommerce Industry
February 28, 2014
Ecommerce
6 Inspiring Examples of Gamification
February 19, 2014
Ecommerce
8 Sure-Fire Ways To Skyrocket Your eCommerce Conversion Rates
February 14, 2014
Digital Customer Service
The Art of Customer Centric Companies
January 27, 2014
Digital Customer Service
The 3 Secrets of Customer Service Champions
January 13, 2014
Development Updates
Chat Macro Shortcuts & API Addon
January 10, 2014
Ecommerce
6 Tips That Will Turn Your Online Shop Into A Strong Brand
November 13, 2013
Development Updates
November Update
November 10, 2013
Userlike Culture
Certeo's Experiences With Live Chat
August 29, 2013
Development Updates
August Update
June 04, 2013
Development Updates
Userlike Is Getting Social
June 04, 2013
Development Updates
Userlike Is Getting Smarter
May 07, 2013
Development Updates
May Update
April 24, 2013
Userlike Culture
Servershop24 Measures Value of Live Chat
April 16, 2013
Userlike Culture
Userlike in Desk.com’s App Directory!
April 10, 2013
Userlike Culture
Press Release - Userlike partners up with Händlerbund
March 01, 2013
Userlike Culture
Userlike and Dozeo, the Customer Service Alliance
February 11, 2013
Development Updates
More options and refinements!
January 21, 2013
Development Updates
The Chat Panel is here
December 06, 2012
Userlike Culture
How Live Chat Helps Linkbird
October 29, 2012
Development Updates
Silent Mode
October 08, 2012
Development Updates
Browser Sharing
September 11, 2012
Development Updates
Another Lovely Update
July 27, 2012
Development Updates
Monitoring Visitor Activity
July 20, 2012
Development Updates
Big and Stunning Update!
July 13, 2012
Userlike Culture
Official Partner Rakuten Deutschland
July 03, 2012
Development Updates
IP Address Privacy
June 11, 2012
Development Updates
Software update
June 05, 2012
Ecommerce
Shopping Cart Abandonment Part II
May 29, 2012
Userlike Culture
Userlike and Strongbow Offshore
May 25, 2012
Ecommerce
Shopping Cart Abandonment Part I
May 18, 2012
Userlike Culture
5 Tips for your Live Chat Behavior
May 15, 2012
Userlike Culture
Outsource your live chats to Octopodo GmbH!
May 06, 2012
Userlike Culture
Userlike, now available in German!
April 19, 2012
Development Updates
Customization-Fest with a Dashboard Chat Demo
April 12, 2012
Development Updates
Customization Fest
April 02, 2012
Development Updates
Two Powerful CRM Features
March 28, 2012
Userlike Culture
No Reason Not to Try
March 26, 2012
Userlike Culture
A Great Conclusion to a Great Week
March 23, 2012
Userlike Culture
So much Excitement
March 21, 2012
Userlike Culture
Heading towards the Climax
March 20, 2012
Userlike Culture
Crowdfunding with Seedmatch
March 19, 2012
Userlike Culture
Goodbye to a Fruitful Beta Run
March 13, 2012
Development Updates
Approaching end of beta with new features
March 12, 2012
Development Updates
Expanded Choice
January 27, 2012
Development Updates
Tailor your Userlike Experience
January 17, 2012
Development Updates
Team Players and Plugins
December 20, 2011
Userlike Culture
Userlike Beta
November 30, 2011
Userlike Culture
We present to you Userlike