Customer messaging on any scale
- 14 days of premium features
- No credit card required
- Auto switch to Free after trial
Flex
Enterprise solution. Flexible on all dimensions to match your organizational setup.
- Unlimited seats
- Unlimited chatbots
- Unlimited channels
- Unlimited organizations
- Dedicated account manager
- Professional services
All plans include
Website Messenger
Our chat window for web and mobile offers all the features of a modern messaging app: live and asynchronous chat, access to previous conversations, and much more.
Unlimited website implementations
You can implement your Userlike Messengers on as many websites and pages as you like.
Image and video support
Media files and links shared in conversations are displayed with previews and players, ready to be viewed without leaving the site.
Messenger customization
Customize the design and text of your Website Messenger. Offer your customers a beautiful brand experience with a chat window tailored to your web design.
Multi-language support
Choose from our various Website Messenger languages and deliver support on a global scale. Your team can use Userlike in English, German, French, Spanish, Italian, Portuguese and Dutch.
Feedback options
Let your contacts rate the service they just received via star ratings, surveys and optional comments.
Macros
Set up canned messages for common questions and situations. Send them directly or edit them first.
Message Center
One central hub for all your customer chats, including powerful support features, a shared team inbox, and a complete conversation archive with advanced filter and search options.
Data privacy features
Our dedicated data privacy features ensure the highest level of data security for your employees, your customers and yourself.
File sharing
Share and receive various types of media, like images, videos and documents.
Service times
Define service times and base your Website Messenger’s availability on it.
Contacts
Keep up with your customers through detailed contact profiles and start new conversations anytime. Offer better support with more context.
Registration form
Request your customers to leave their contact details before starting a conversation with you.
Conversation tagging
Tag your conversations with topics and states for better organization and collaboration.
Payment
Credit card
Your Mastercard, Visa, and AmEx are accepted on all our subscriptions.
SEPA direct debit
You can pay via SEPA direct debit mandate if you have a billing address in the European Union.
Bank transfer
You can pay by bank transfer if you use our Flex plan.
Frequently asked questions
Widgets are the Userlike chat elements that you implement on your website(s) and/or connect to your messaging apps. You can implement one widget on as many pages and websites as you like. If you want different designs and chat behavior for different website pages, then you need multiple Widgets.
“Channels” refer to the messaging apps that you can connect to Userlike: Facebook Messenger, WhatsApp, Telegram, SMS or any custom channel. The WhatsApp channel is only available from our Business plan onwards and is subject to additional fees.
You can implement one Widget on as many pages and websites as you like. If you want different designs and chat behavior for different website pages, then you need multiple Widgets.
We do not distinguish between types of users, so you do also need seats for operators that don’t engage in customer conversations.
The WhatsApp channel is only available from the Business plan. It involves an extra charge by Facebook depending on your usage of template messages. Get in touch for more information.
When you sign up, you start with our standard, 14-day free trial. This trial offers you the premium features from our Team plan. Just get in touch with us if you’d like to test features from the higher plans. After this free trial, your account automatically switches to the Free plan. This way you can test Userlike without any risk and you will be able to continue to offer support after your trial without any hiccups. But your feature set will be limited to the core features described above.
After the free trial, your account automatically switches to the Free plan. In the Free plan, your feature set is limited to the core features described above. This allows you to test Userlike without any risk and ensures that you can continue to offer support after your trial without any hiccups. You can upgrade to a paid plan at any time during or after your trial.
Our free trial offers you the premium features from our Team plan, so that one does not include all features. We can set you up with a trial that includes features from the higher plan. Just get in touch with us.
No, you can sign up and chat with your customers for 14 days without entering your credit card details. At the end of your trial, or when you decide you are ready to use Userlike professionally, you can pick a plan and enter your credit card details.
Besides credit card, you are welcome to pay via SEPA direct debit mandate if you hold a billing address in the EU. As a Flex customer, you may also pay through bank transfer. Contact us for more information.
Depending on your location, you can pay in euros or U.S. dollars.
For a two-year subscription, you’ll receive a 20% discount on any product besides Userlike Flex. For a one-year subscription, you’ll get 10%. We also offer generous discounts for nonprofits and startups. Just get in touch with us.
The duration of your plan can be one month, twelve months or twenty-four months and continue as long as you wish. If Userlike doesn't fulfill your expectations, you can easily cancel at any time. The contract will then end after the running period.
For every paying customer, we plant one tree per year.
Are you a non-profit or a startup?
Questions? Let’s talk!
Set up a meeting with one of our product experts to discuss plans and pricing. Set up a meeting.
Start your free trial
- 14 days of premium features
- No credit card needed
- Easy 5-minute setup
- Auto switch to Free after trial