The complete AI-powered customer service solution

“Channels” refer to the messaging apps that you can connect to Userlike: Facebook Messenger, WhatsApp, Telegram, SMS or any custom channel. The WhatsApp channel is available from our Team plan onwards.

You can implement one Widget on as many pages and websites as you like. If you want different designs and chat behavior for different website pages, then you need multiple Widgets.

We do not distinguish between types of users, so you do also need seats for operators that don’t engage in customer conversations.

WhatsApp channel costs are differentiated between support conversations and marketing conversations. The WhatsApp channel starts with the Team plan, including 1,000 support conversations. After that, WhatsApp charges a fee for each conversation (plus 1 cent processing fee per message). Conversations always last 24 hours. Any number of messages can be exchanged during this period. For company-initiated conversations, e.g. marketing campaigns, there is no free quota - the WhatsApp fee is charged as of the first marketing conversation (plus processing fee). The team plan provides 100 campaign messages per month, for unlimited marketing messages you need to book our add-on "WhatsApp Campaigns Unlimited" for 39 Euro/month. You can find more information about our WhatsApp prices on this page.

Yes, with Userlike you can keep using the same WhatsApp number for support requests and for campaigns. You can activate this option in your WhatsApp campaigns channel settings. If enabled, your customers will be asked to choose whether they want to subscribe to your campaigns channel or want to chat with customer support.

When you sign up, you start with our standard, 14-day free trial. This trial offers you the premium features from our Corporate plan. Just get in touch with us if you’d like to test features from the higher plans. After this free trial, your account automatically switches to the Free plan. This way you can test Userlike without any risk and you will be able to continue to offer support after your trial without any hiccups. But your feature set will be limited to the core features described above.

After the free trial, your account automatically switches to the Free plan. In the Free plan, your feature set is limited to the core features described above. This allows you to test Userlike without any risk and ensures that you can continue to offer support after your trial without any hiccups. You can upgrade to a paid plan at any time during or after your trial.

Our free trial offers you the premium features from our Corporate plan, so that one does not include all features. We can set you up with a trial that includes features from the higher plan. Just get in touch with us.

No, you can sign up and chat with your customers for 14 days without entering your credit card details. At the end of your trial, or when you decide you are ready to use Userlike professionally, you can pick a plan and enter your credit card details.

Besides credit card, you are welcome to pay via SEPA direct debit mandate if you hold a billing address in the EU. As a Flex customer, you may also pay through bank transfer. Contact us for more information.

Depending on your location, you can pay in euros, British pounds or U.S. dollars.

For a two-year subscription, you’ll receive a 20% discount on any product besides Userlike Flex. For a one-year subscription, you’ll get 10%. We also offer generous discounts for nonprofits and startups. Just get in touch with us.

The duration of your plan can be one month, twelve months or twenty-four months and continue as long as you wish. If Userlike doesn't fulfill your expectations, you can easily cancel at any time. The contract will then end after the running period.