Added services to make the most out of your customer messaging channel

Your customer relationships are your most precious asset. With our added services you get the most out of your Userlike account and guarantee a smooth kickoff of your new customer messaging project.

Workshop services

Lady sitting in front of computer screen, offering multi-channel support.

Operator Workshop

A workshop for the team members who will be chatting with your customers.

  • In-depth explanation of the product
  • Message Center tour
  • Chat and messaging communication training
  • Simulation training of typical challenging scenarios

This workshop can be followed as a live webinar or one of our Customer Success Managers can drop by your office for an interactive course.

Girl looking slightly to the side and up, following an on-site workshop for managers.

Account Workshop for Managers

A workshop for the ones managing your chat project.

  • An in-depth explanation of the product
  • Complete account setup guidance
  • Chat tracking and analytics best practices
  • Quality review best practices

Our onboarding package is an all-round, carefree package that includes everything you need. Simply discuss with us which points are relevant to you and you will receive a service tailored to your needs.

The workshops in this package can be followed as live webinars, or one of our Customer Success Managers can come by your office for an interactive course.

Two men looking at a screen.

Professional Onboarding

A combination of the above services, plus a kickoff call, a chat concept plan, and customer success management during and after the launch.

Our onboarding package is an all-round, carefree package that includes everything you need. Simply discuss with us which points are relevant to you and you will receive a service tailored to your needs.

The workshops in this package can be followed as live webinars, or one of our Customer Success Managers can come by your office for an interactive course.

Success services

Two men, Userlike account managers, smiling at the camera.

Chat Quality Review

A service in which our experts anonymously check the quality of your chat support.

To be able to assess the inquiries to your operators, we coordinate with you within an agreed-upon framework.

When chatting, our chat experts pay attention to problem-solving orientation, product knowledge, appropriate language and compliance with company guidelines, among other things. You will then receive a quantitative and qualitative evaluation with improvement suggestions.

To offer the best possible service and increasing quality, we test you not only once, but a second time a few weeks later. Our evaluation focus is then on the recommendations and suggestions for improvement noted in the first report. We check for improvements and inform you about the results in a concluding report.

Userlike support manager sitting in front of a computer and a screen with analytical data, showing chat performance.

Analytics Reporting

A quantitative reporting for the chat statistics that are important to you. Keep optimizing.

Want to get an overview of your chat team’s performance? Are you wondering which topics are particularly often addressed in the chat, or would you like to find out at which times your team is more or less busy?

With our Analytics Report, you receive an evaluation of the KPIs relevant to you. Graphically displayed results with a finding summary show you optimization potential at a glance.

The data can be analyzed by time span, widget, operator and/or group and allow a comparison of chat numbers, quality and availability. If we should consider special KPIs in the report, just let us know.

Taking notes at a laptop with tea and fruits.

Account Optimization

To ensure that your account is doing well and that you are exploiting its full potential, we examine your setup and present optimization options.

Get advice from our professional service team for a top-notch chat setup. If desired, we will implement the optimizations directly together with you. We can analyze the following points:

  • Corporate design of the chat window & chat buttons (Widget)
  • Integration possibilities of the chat on different platforms
  • Possible integration with third-party systems/interfaces (API)
  • Possible integration with tracking software
  • Possible integration of your CRM software
  • API usage analysis: Our API offers you the possibility to retrieve data and events around your Userlike account. We’d be happy to advise you on the possibilities here. Our API professional will work with you to create a concept for how you can optimally use the Userlike API for your purposes.

Partner services

Chat Staffing

Don't have the manpower to offer real-time support? Get in touch with one of our experienced partners with professional chat support teams.

Chatbot Implementation

Our chatbot partners guide you with their chatbot know-how, best practices, and deep knowledge of the Userlike Chatbot API.

Digital Consulting

Our partners can guide you in integrating chat and messaging into a comprehensive digital customer experience strategy.

Questions about our services?

Our support team is glad to help.