Professional services distilled from over eleven million chats

Benefit from experience. We’ve been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.

Basic services

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Multi-Channel Support

Get in touch with our Customer Success Team at any time and over your preferred channel - live chat, email or phone.

Free
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Live Demo “Userlike Tour”

30-minute online deep dive into the Dashboard and Message Center with a Userlike product expert.

Free
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Meet a Userliker

We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.

Free
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Customer Success Manager

As a Flex customer, you receive a dedicated Customer Success Manager who supports you in reaching all of your chat project goals.

incl. in Flex
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Support Call

Need one-on-one assistance over the phone? Request a call from a member of our Customer Success Team and we’ll call you at the scheduled time.

Free
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Chat Optimization

Get top-notch counselling from our experienced service team to create the best-in-class chat and messaging setup.

Free

Workshop services

Multiple people standing in an office, following an on-site workshop for agents.

Operator Workshop

A workshop for the team members chatting with your customers. They’ll learn their way around our product as well as our proven best practices for chat communication.

Girl looking slightly to the side and up, following an on-site workshop for managers.

Account Workshop for Managers

A workshop for the ones managing your chat project. They’ll learn how to navigate and use the product, and go through a complete account setup with us.

Success services

Two men laughing while looking at a laptop, performing a chat quality review.

Chat Quality Review

A mystery chat service in which our experts anonymously assess the quality of your chat support.

Userlike support manager sitting in front of a computer and a screen with analytical data, showing chat performance.

Chat Performance Review

A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.

A contract being signed.

Premium SLA

Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.

A Userlike developer sitting in front of a screen with code.

Custom Development

Unique needs? Request custom feature planning and development.

Professional Onboarding

A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff, workshops, implementation guidance and more.

Questions about our services?

For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703

The Userlike sales team with profile images of individual members.