Benefit from experience. We’ve been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.
Get in touch with our Customer Success Team at any time and over your preferred channel - live chat, email or phone.
30-minute online deep dive into the Dashboard and Message Center with a Userlike product expert.
We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.
As a Flex customer, you receive a dedicated Customer Success Manager who supports you in reaching all of your chat project goals.
Need one-on-one assistance over the phone? Request a call from a member of our Customer Success Team and we’ll call you at the scheduled time.
Get top-notch counselling from our experienced service team to create the best-in-class chat and messaging setup.
A workshop for the team members chatting with your customers. They’ll learn their way around our product as well as our proven best practices for chat communication.
A workshop for the ones managing your chat project. They’ll learn how to navigate and use the product, and go through a complete account setup with us.
A mystery chat service in which our experts anonymously assess the quality of your chat support.
A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.
Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.
Unique needs? Request custom feature planning and development.
A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff, workshops, implementation guidance and more.
For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703