Professional services distilled from over eleven million chats

Benefit from experience. We’ve been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.

Basic services

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Multi-Channel Support

Get in touch with our Customer Success Team at any time and over your preferred channel - live chat, email or phone.

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Live Demo “Userlike Tour”

30-minute online deep dive into the Dashboard and Message Center with a Userlike product expert.

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Meet a Userliker

We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.

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Customer Success Manager

As a Flex customer, you receive a dedicated Customer Success Manager who supports you in reaching all of your chat project goals.

incl. in Flex
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Support Call

Need one-on-one assistance over the phone? Request a call from a member of our Customer Success Team and we’ll call you at the scheduled time.

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Chat Optimization

Get top-notch counselling from our experienced service team to create the best-in-class chat and messaging setup.


Workshop services

Multiple people standing in an office, following an on-site workshop for agents.

Operator Workshop

A workshop for the team members chatting with your customers. They’ll learn their way around our product as well as our proven best practices for chat communication.

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Account Workshop for Managers

A workshop for the ones managing your chat project. They’ll learn how to navigate and use the product, and go through a complete account setup with us.

Success services

Two men laughing while looking at a laptop, performing a chat quality review.

Chat Quality Review

A mystery chat service in which our experts anonymously assess the quality of your chat support.

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Chat Performance Review

A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.

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Premium SLA

Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.

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Custom Development

Unique needs? Request custom feature planning and development.

Professional Onboarding

A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff, workshops, implementation guidance and more.

Questions about our services?

For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703

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