Support & sales on the universal messenger The SMS channel

Link up website chat and SMS support. Stay in touch with customers around the globe.

Your hub for
SMS support

SMS + Userlike Offer platform-independent messaging support

Your website is the best place for connecting with customers, SMS is perfect for staying connected.

Professional support features

Userlike is your business layer on top of SMS, developed for professional support and sales. Benefit from powerful features like assignments, smart routing, status and topic tagging, live translation, analytics and more.

A conversation with a customer in the Message Center being forwarded to another chat agent.
Forward to
a colleague

Scalability

Userlike’s team features allow you to offer SMS support in a group setup. Organize your chat agents by their function, allocate skills, and set up a clever customer routing.

An incoming customer message being routed to the best-suited chat agent.
Request via
SMS

Omni-messenger communication

Don’t stop at SMS. With Userlike, taking your support to more messaging channels is as simple as it gets. Whether it’s website chat, WhatsApp, Facebook Messenger, Telegram, or Threema – all customer messages arrive in your Userlike Message Center.

Userlike logo in a circle of messaging app logos.
Add other messaging
channels