Quels que soient les canaux utilisés par vos clients, répondez à tous les messages à partir d'un seul endroit central pour une assistance et des ventes professionnelles. Userlike permet à votre équipe de donner le meilleur d'elle-même et fait passer votre communication avec les clients au niveau supérieur.
Qu'il s'agisse d'un routage automatique ou manuel, laissez toujours la personne la mieux placée pour répondre au chat.
Fini les files d'attente et les menus de choix maladroits. Laissez les clients choisir le service auquel ils souhaitent s'adresser ou mettez-les automatiquement en contact avec une personne possédant les compétences requises.
Les demandes des clients peuvent changer, parfois un autre collègue peut alors mieux aider. Nos redirections contiennent l'intégralité de l'historique du chat, de sorte que vos clients n'ont pas à se répéter et que vos collègues puissent directement reprendre le fil de discussion.
Chacun de vos agents dispose de sa propre boîte de réception pour se concentrer pleinement sur ses conversations en cours. En outre, ils peuvent choisir et répondre indépendamment aux demandes en attente dans la boîte de réception de l'équipe.
Limitez le nombre de conversations que vous pouvez avoir en même temps et gardez toujours le contrôle. Commencez à un niveau confortable et augmentez vos slots au fur et à mesure que vos compétences se développent.
Accédez à un large éventail d'informations pour fournir une assistance très ciblée et personnalisée. Les données relatives aux clients, telles que l'adresse électronique, la localisation, les pages visitées ou les conversations associées, sont toujours à portée de main lorsque vous chattez. Il en va de même pour les données de conversation collectées dans et en dehors de Userlike, ce qui vous donne une vue d'ensemble.
Plus de compromis entre la qualité du service et les coûts.
Créez des messages prédéfinis pour les questions courantes. Utilisez-les comme modèles ou envoyez-les directement. Grâce à nos commandes rapides, vous trouverez la réponse parfaite en un rien de temps.
Passez facilement des chats clients aux appels vidéo et au partage d’écran. Parfait pour expliquer des sujets complexes ou pour capter une piste chaude.
Partagez en toute sécurité des fichiers avec vos clients et recevez les leurs. Prise en charge complète des médias avec des aperçus intelligents.
Traduisez automatiquement vos messages dans plus de 25 langues et les messages de vos clients dans votre langue. Offrez une assistance globale avec n'importe quelle équipe.
Restez au courant de plusieurs conversations simultanées et ne manquez jamais un message.
Choisissez entre des notifications visuelles et sonores en fonction de votre environnement et de votre cas d'utilisation. Créez un flux de notifications personnalisé en définissant les événements que vous souhaitez connaître.
Définissez une alarme pour répondre aux messages de chat en direct. Une barre de chargement sur les conversations vous indique le temps qu'il vous reste jusqu'à ce qu'on vous rappelle de répondre - aussi fort et souvent que vous le souhaitez.
Gardez les choses organisées tout en rationalisant vos flux de travail d'assistance et de vente.
Visualisez et modifiez les attributs clés de vos conversations directement à partir d'un tableau de synthèse complet.
Trouvez rapidement ce que vous cherchez grâce à notre vaste sélection de filtres de conversation.
Gérez les conversations par lots et restez agile même en cas de volumes d'assistance élevés.
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Name | Hostname | Vendor | Expiry |
---|---|---|---|
csrftoken | www.userlike.com | 364 days | |
Used by many systems for Cross Site Request Forgery protection. | |||
cookiehub | .userlike.com | CookieHub | 365 days |
Used by CookieHub to store information about whether visitors have given or declined the use of cookie categories used on the site. | |||
__cf_bm | .g2crowd.com | Cloudflare, Inc. | 1 hour |
The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. | |||
loglevel:userlike | Persistent | ||
__cf_bm | .vimeo.com | Cloudflare, Inc. | 1 hour |
The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. | |||
chakra-ui-color-mode | Persistent | ||
_cfuvid | .vimeo.com | Session | |
Used by Cloudflare WAF to distinguish individual users who share the same IP address and apply rate limits | |||
@ul/* | userlike.com | Persistent | |
uslk_umm_* | userlike.com | Persistent | |
AWSALBTGCORS | www.statista.com | 7 days | |
AWS Classic Load Balancer Cookie: Load Balancing Cookie: Used to map the session to the instance. Same value as AWSELB. | |||
__cf_bm | .apollo.io | Cloudflare, Inc. | 1 hour |
The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. |
Preferences
Preference cookies enables the web site to remember information to customize how the web site looks or behaves for each user. This may include storing selected currency, region, language or color theme.
Name | Hostname | Vendor | Expiry |
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bcookie | .linkedin.com | LinkedIn Ireland Unlimited Company | 365 days |
This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media. | |||
lidc | .linkedin.com | LinkedIn Ireland Unlimited Company | 1 day |
Used by LinkedIn for routing. | |||
li_gc | .linkedin.com | LinkedIn Ireland Unlimited Company | 180 days |
Used by LinkedIn to store consent of guests regarding the use of cookies for non-essential purposes | |||
vuid | .vimeo.com | 400 days | |
These cookies are used by the Vimeo video player on websites. | |||
VISITOR_PRIVACY_METADATA | .youtube.com | 180 days |
Analytical cookies
Analytical cookies help us improve our website by collecting and reporting information on its usage.
Name | Hostname | Vendor | Expiry |
---|---|---|---|
_lfa | .userlike.com | Dealfront | 365 days |
Used by Leadfeeder to collect behavioral data of all website visitors. This includes: pages viewed, visitor source and time spent on the site. | |||
_ga | .userlike.com | 400 days | |
Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | |||
_gid | .userlike.com | 1 day | |
Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | |||
_dc_gtm_ | .userlike.com | 1 hour | |
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager | |||
_ga_ | .userlike.com | 400 days | |
Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. | |||
_lfa | Dealfront | Persistent | |
Used by Leadfeeder to collect behavioral data of all website visitors. This includes: pages viewed, visitor source and time spent on the site. | |||
_lfa_expiry | Dealfront | Persistent | |
MUID | .bing.com | Microsoft | 390 days |
Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. |
Marketing cookies
Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. By enabling marketing cookies, you grant permission for personalized advertising across various platforms.
Name | Hostname | Vendor | Expiry |
---|---|---|---|
_fbp | .userlike.com | Meta Platforms | 90 days |
Facebook Pixel advertising first-party cookie. Used by Facebook to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers. | |||
_gcl_au | .userlike.com | Google Advertising Products | 90 days |
Used by Google AdSense to understand user interaction with the website by generating analytical data. | |||
IDE | .doubleclick.net | Google Advertising Products | 390 days |
Used by Google's DoubleClick to serve targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. | |||
lastExternalReferrer | Meta Platforms | Persistent | |
Detects how the user reached the website by registering their last URL-address. | |||
lastExternalReferrerTime | Meta Platforms | Persistent | |
Detects how the user reached the website by registering their last URL-address. | |||
MSPTC | .bing.com | Microsoft | 390 days |
YSC | .youtube.com | Session | |
This cookie is set by YouTube video service on pages with YouTube embedded videos to track views. | |||
VISITOR_INFO1_LIVE | .youtube.com | 180 days | |
Set by YouTube and used for various purposes, including analytical and advertising. | |||
AnalyticsSyncHistory | .linkedin.com | LinkedIn Ireland Unlimited Company | 30 days |
Used by LinkedIn to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries | |||
UserMatchHistory | .linkedin.com | LinkedIn Ireland Unlimited Company | 30 days |
Contains a unique identifier used by LinkedIn to determine that two distinct hits belong to the same user across browsing sessions. | |||
bscookie | .www.linkedin.com | LinkedIn Ireland Unlimited Company | 365 days |
Used by the social networking service, LinkedIn, for tracking the use of embedded services. | |||
_uetsid | .userlike.com | Microsoft | 1 day |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | |||
_uetvid | .userlike.com | Microsoft | 390 days |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | |||
_uetsid_exp | Microsoft | Persistent | |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | |||
_uetvid | Microsoft | Persistent | |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | |||
_uetvid_exp | Microsoft | Persistent | |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | |||
_uetsid | Microsoft | Persistent | |
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. |
Other cookies
The cookies in this category have not yet been categorized and the purpose may be unknown at this time.
Name | Hostname | Vendor | Expiry |
---|---|---|---|
@ul/lang | Session | ||
g2tracking | Persistent | ||
dd_anonymous_id | .userlike.com | 365 days | |
dd_anonymous_id | Persistent | ||
eventQueue | Persistent | ||
apolloAnonId | Persistent |